Classroom Training & Testing
Classroom Cancellation & Refunds
After registering for a class or testing session, any student who’ll be unable to attend the class must contact us in advance in order to transfer or cancel the registration. If cancelled 15 or more calendar days before the start of class, we’ll offer a full refund. If cancelled 14 calendar days or less before the start of the class, a fee of 20% of the tuition will be charged.
Students may transfer to another scheduled class or testing session (or from one student to another) at no charge if the written request is made 2 business days or more before the start of the class.
If a transfer is requested 2 business days or less before the start of class, a rescheduling fee of 10% of the tuition will be charged.
All transfer and cancellation requests must be made in writing via email and receive a written confirmation back from HazMat Student or OTS (Online Training System) Support in order to be valid. Students who don’t attend a registered class and who do not receive confirmation of a cancellation or transfer will be treated as a “Classroom No Show. “
Classroom No Shows
Enrolled students who do not contact us by email in advance to cancel their registration (with return confirmation from us) and who do not attend their scheduled class will be charged the entire course fee.
Classroom or Testing Sessions We Cancel
If HazMat Student cancels a class or testing session, students will be offered one of the following options:
- A transfer to another scheduled offering of the same course;
- A transfer to another class of a different course. Where applicable, there will be either a refund or a charge to the customer for difference in course fees between the two courses;
- A full refund.
Blended Online/Classroom Courses
For blended courses, the online and classroom portions will be treated as separate components, and the respective refund and cancellation policies apply for each component.
American Heart Association e-Learning Courses
American Heart Association (AHA) e-Learning courses may only be refunded if returned within 30 days of purchase in unused condition (unregistered and not yet started).
VILT Refund Policy
Students are entitled to a full refund for their NREMT/CAPCE (F5) Recertification Training course if all of the following conditions are met:
- A certificate of completion has not been issued;
- The online portion of the training course has not been completed;
- The student has not attended any VILT sessions; (this includes passed, failed or sessions marked as incomplete);
- The student has not enrolled in, then not showed up for any VILT sessions; and
- The student requests a refund within 30 days after payment was made.
Students who are not eligible for a full refund because they completed any VILT session, “no showed”, failed, or have a session marked as incomplete, may be eligible for a partial/prorated refund. A partial/prorated refund only applies if a certificate of completion has not been issued, the online portion of the training course has not been completed, and the request is made within 30 days after payment. The partial/prorated refund will be based on how much of the VILT portion of the training was completed, marked as failed, or incomplete.
If a student completes only the online training portion (F3) of their NREMT/CAPCE (F5) Recertification Training, and a certificate is issued, the student is entitled to a partial refund for the portion of (F5) VILT sections that are not completed as long as the refund request is made within 30 days of payment.
Our NREMT/CAPCE (F3) courses follow the Online Training refund policy outlined on this page.